Santa Specials Terms And Conditions

You should read the following information carefully before submitting your Booking Form to Heatherslaw Light Railway Company. Our Santa Specials are operated subject to the conditions set out below. (

  • Space on each Santa Special is limited.  When we get your Booking Form we will allocate your requested number of tickets unless your selected train is already at full capacity, in which case we will do our best to contact you to offer you space on an alternative train as far as we can. 

  • Tickets allocated to you must be paid for at the Ticket Office before you board the train on the day of travel; we accept cash, debit or credit cards (we don’t take advance payment either on the phone or the website). The train ride, refreshments and children’s gifts from Santa are all included in the price of £12 per person.

  • On rare occasions we may have to cancel services (for example due to adverse weather conditions or insufficient demand for a particular train). You should check the latest information on the Heatherslaw Light Railway Facebook page ( before you travel to the Railway just in case. We can’t accept liability for any costs you incur that result from us having to cancel a train in such circumstances.

  • We will keep the information that you submit on the Booking form on our own computer system for the purpose of recording your booking, administering our Santa Specials and for contacting you about your booking. We will never share your details with any third party.​

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These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.


Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service. 


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We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.


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