Santa Specials Terms And Conditions
Our Santa Specials are operated subject to the conditions set out below. (www.heatherslawlightrailway.co.uk)
Space on each Santa Special is limited. When you book with us, we will allocate your requested number of tickets to a carriage on the selected departing train you have purchased for.
Tickets are through advanced payment only on our website; you cannot turn up and purchase tickets on the day of travel. We don’t take advance payment on the phone. The train ride, refreshments and children’s gifts from Santa are all included in the price of £15 per person.
On rare occasions we may have to cancel services (for example due to adverse weather conditions or insufficient demand for a particular train). You should check the latest information on the Heatherslaw Light Railway Facebook page (https://www.facebook.com/heatherslawrailway/) and on our website before you travel to the Railway just in case. We can’t accept liability for any costs you incur that result from us having to cancel a train in such circumstances. If we unfortunately have to cancel a service, we will refund the customer in full within 7 days.
If you cancel within 7 days notice of the date of travel, refunds will be considered on a case by case basis. The Heatherslaw Light Railway is not liable for any costs incurred due to any cancellation.
We will keep the information that you submit on the online booking process on our own computer system for the purpose of recording your booking, administering our Santa Specials and for contacting you about your booking. We will never share your details with any third party.
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These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.
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We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
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Please note, however, that if you disable cookies you may find that it affects your ability to use certain parts of our website, products or services.