Santa Specials Terms And Conditions

Our Santa Specials are operated subject to the conditions set out below. (www.heatherslawlightrailway.co.uk)

  • Space on each Santa Special is limited.  When you book with us, we will allocate your requested number of tickets to a carriage on the selected departing train you have purchased for.

  • Tickets are through advanced payment only on our website; you cannot turn up and purchase tickets on the day of travel. We don’t take advance payment on the phone. The train ride, refreshments and children’s gifts from Santa are all included in the price of £15 per person.

  • On rare occasions we may have to cancel services (for example due to adverse weather conditions or insufficient demand for a particular train). You should check the latest information on the Heatherslaw Light Railway Facebook page (https://www.facebook.com/heatherslawrailway/) and on our website before you travel to the Railway just in case. We can’t accept liability for any costs you incur that result from us having to cancel a train in such circumstances. If we unfortunately have to cancel a service, we will refund the customer in full within 7 days.

  • If you cancel within 7 days notice of the date of travel, refunds will be considered on a case by case basis. The Heatherslaw Light Railway is not liable for any costs incurred due to any cancellation. 

  • We will keep the information that you submit on the online booking process on our own computer system for the purpose of recording your booking, administering our Santa Specials and for contacting you about your booking. We will never share your details with any third party.​ 

Our Cookie Policy

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. We use a combination of cookies to help us provide you with a personalised service, and also to help make our websites, products and services better for you. We use the following different types of cookies:

SESSION COOKIES

These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.

PERSISTENT COOKIES

Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service. 

WEB ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES

Our websites, products and services use several web analytics cookies. These cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

WEB BEACONS AND PARAMETER TRACKING

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

YOUTUBE COOKIES

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

HOW TO DISABLE COOKIES

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.orgIf you are unsure as to how to manage your cookies or require more information, please use the following links to the settings pages for the most commonly used web browsers:

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Please note, however, that if you disable cookies you may find that it affects your ability to use certain parts of our website, products or services.