Diesel Footplate Experience

Cancellation Policy

1. Booking Appointments Clients may book appointments online. • Appointments must be booked at least 8 days before the scheduled start time. • We reserve the right to limit how far in advance bookings can be made. 2. Rescheduling Appointments Clients may reschedule their own appointments online. • Rescheduling is permitted up to 14 days before the appointment start time. • After this point, rescheduling is no longer available and the appointment will follow the cancellation policy below. 3. Cancelling Appointments Clients may cancel their own appointments online. • Cancellations are permitted up to 30 days before the start time. • Cancellations made after this window will incur fees as outlined in the Cancellation & No-Show Fees section. 4. Staff Assignment If a client does not select a specific staff member during booking: • Staff will be assigned automatically based on availability. • Assignments may be either random or based on staff priority, depending on our scheduling settings. 5. Payments • A card on file is required for all online bookings. • This ensures secure payment for sessions, whether they are prepaid, included in a membership/plan, or paid in person. 6. Cancellation & No-Show Fees Fees apply to cancellations made after the permitted cancellation window, as well as to missed appointments (no-shows). Fees are charged to the card on file. If you cancel more than two weeks before your scheduled session, no fee will be charged. If you cancel between two weeks and one week before the session, a fee of 50% of the session price will be charged. If you cancel less than one week before the session, the full session price (100%) will be charged. If you do not attend your appointment and do not cancel (a no-show), the full session price (100%) will also be charged. 7. No-Show Policy Failing to attend a scheduled appointment without prior cancellation is considered a no-show. No-shows are charged at 100% of the session price.